Monthly Archives: November 2011

Top Fifteen Things Silicon Valley Folks are Thankful for this Thanksgiving

1. Clouds in the enterprise, private clouds, clouds for the mobile phone user – but only a few in the sky. Average highs and lows for California are often compared to the Mediterranean, settling in the 40s in the winter and hovering in the 80s through much of the year. Bike ride in December, anyone?

2. California is a pretty green state, but it’s in Silicon Valley where the technologies driving the world’s green and cleantech are developed. We’re saving the planet one solar panel and electric car at a time.

3. Where else do nerds rule?!

4. Two words: Dish Dash – the diverse communities throughout the Valley inspire access to varied delicacies. We love the occasional office-wide visits to our favorite Middle Eastern restaurant, just up Murphy Street. No matter what craving hits us – Indian, Thai, Greek, Spanish or Cal-Mex – we’re never bored (or disappointed). And don’t get us started on coffee.

5. The start-up and VC communities breed a constant energy – you never know what your neighbor or you yourself are about to launch. Greatness could strike at any moment!

6. Photoshop: The magical tool is the brainchild of Silicon Valley resident, Adobe. Our 3-page, front and back, mass mailed Christmas Letter would be much less interesting without a keepsake photo in which a few stray chin hairs were “cosmetically enhanced.”

7. Being able to call ourselves the home of the San Francisco Giants since 1958. Watching our team win their first ever World Series trophy in 2010 was sweet – and so was being among the throng that gathered in the streets of San Francisco to watch the World Series victory parade. The games and the stadium chill off McCovey Cove can be torture, but we are loud and proud in those stands, hooting and hollering with the best of ‘em.

8. The legacy of Steve Jobs: when Steve Jobs passed away last month, it made Silicon Valley realize how much he meant to us (and the world).  Steve gave us new and better ways to communicate, read, listen, teach, learn and more – and he did it with style.

9. Silicon Valley is the birthplace of social media and is home to great companies like Twitter, Facebook, LinkedIn and Zynga.  Companies like these have changed the way we connect, share and consume.

10. Location, location, location: we are a quick jaunt to the beautiful California coastline and beaches to the West, and a short drive to the picturesque mountains and ski slopes of Lake Tahoe to the East.

11. Silicon Valley manufactures more new millionaires yearly than any other region in the United States. This means we can afford to make our cranberry sauce from scratch using organic ingredients procured at our nearest Whole Foods.

12. Winter doesn’t set in until after Christmas, and Spring usually starts in February.  Silicon Valley pros can ski in the same t-shirt and jeans that they wear to work.

13. Silicon Valley residents never have to utter the phrase, “Do you have free Wi-Fi?” at coffee shops. This saves the average person more than 38 hours over the course of a lifetime.

14. We speak our own language – where “leverage” has nothing to do with physics, and “recession” means “My 900-square foot house dipped in value from $1.5 million to $1.2!”

15. In the heartland of technological innovation, the value of education isn’t lost – Silicon Valley teachers’ salaries beat the national average by 25 percent.

The Next 20 Years

 

Eastwick’s 20th anniversary this month really got me thinking about what’s next for our firm. Nothing like a significant milestone to make you reflect on years past…and look ahead to what’s next. We’ve seen many shifts in the PR industry over the past two decades, not to mention changes in Silicon Valley.

First, referring to it as the PR industry is sort of strange since what we do is so much more than what people think of when they talk about PR. At Eastwick, we’ve been struggling for years about what to call ourselves since we don’t fit into the standard issue PR firm box.

We’re a strategic communications consultancy that works very hard to develop breakthrough strategies tied to results generating programs and campaigns. Sometimes that means media relations…sometimes it’s grassroots social media campaigns. Almost always it includes helping our clients crystallize a compelling and differentiated position in their market, generating storylines that will resonate with target audiences, and concepting creative visual campaigns that break through the noise.

Recently, I attended PR Week’s Next conference. One of the things that became clear at Next is that what’s next for most markets is already here and happening right now. Silicon Valley seems to have grasped the changing dynamics in media and influence sooner than other markets. PR has moved beyond media relations to include, digital, social, mobile, and unmediated content development and distribution. Influencers now come in many different forms…not just media and analysts…and companies who get on board with that will see their communications programs net a huge impact on their businesses.

For example, two well-funded startups we’ve had the pleasure of working with, Violin Memory and NetBase, experienced great success this past year. Some of the campaign successes are evident in the amazing coverage and feature placements in top tier publications like Wall Street Journal, Forbes, BusinessWeek — plus SearchStorage, InformationWeek, and MediaPost, etc.

What you may not see are the dozens of influential people we worked with behind the scenes that provided perspective, connections and collaboration within these companies’ decision-making ecosystem. They were bloggers, consultants, customers, executives at partner companies that we engaged with through social channels and in person…yes, meeting people in the flesh still matters!

Our influencer strategies helped us achieve the broad visibility and credibility these companies needed to break through and rise to the top within their respective markets. So what do these companies have to do with Eastwick’s future plans? Looking at what they need in a strategic communications partner makes us rethink how we staff teams, the services we offer, the new skill sets we develop or hire, and how we partner with other communications disciplines.

Here are three key areas you can count on Eastwick to drive as the foundation for our next 20 years:

  1. 1. In the past, we’ve shied away from having “practice areas” because we tend to work collaboratively across the entire agency, not just within teams. However, we believe in building a critical mass of experts and expertise in specific market areas. You’ll see us organizing ourselves to foster that kind of collaboration. Working with clients in related industry spaces will help us maximize value in how we bring content and programs to market. It makes sense for us to create “practices” within the key areas we’ve focused on for years: enterprise and data center software and infrastructure, consumer entertainment and home office technology, digital media and social technologies and, most recently, clean tech. If your company falls within these categories, you’ve already experienced this expertise.
  2. 2. I’ve been wrestling for years with the issue of timesheets. All agencies use them…good or bad…and I think mostly bad…timesheets are used to keep track of how much work an agency does on behalf of a client and dictates how much the client should be charged. I hate timesheets. And I’m on a mission to abolish them in my agency…or at last limit the focus and use of them as a way to measure the value we’re providing clients. Yes, it takes time to maintain your expertise in a client’s market, and develop their messaging and talk to media and other influencers on their behalf, to monitor conversations in social channels and respond or alert your clients to respond and engage…but tracking the time it takes to do those things puts limitations on creativity…and I want us to deliver value rather than “time spent.” Do I have the magic answer? Not yet. But I’m working on it and clients who work with Eastwick now and next year will start to hear more about how we’re going to shift our thinking.
  3. 3. The third major shift Eastwick clients will notice is the incorporation of different skill sets into the agency beyond traditional PR. We’ll be adding more creative talent to our already brilliant creative services team. More digital expertise. More content development experts. 2011 marked the first year that Eastwick actually made media buys on behalf of our clients and you’ll start to see us build more expertise to span all three major areas of influence: earned media, owned media and paid media. Who better to help develop and define strategies here than the folks that are working deeply within your organization to craft the right message for the right audience?

The first 20 years of Eastwick has been amazing…here’s to 20 more!

EW Out and About: FeelGood Revealed

 

Last Sunday a handful of Eastwickers, including our fearless leaders Barb Bates and Ellen Leanse, attended an event for FeelGood and The Melt. “FeelGood Revealed’ was a celebration of the recent partnership between the two organizations. FeelGood is a social enterprise that enables college students to run their own non-profit gourmet grilled cheese delis on-campus – by providing funding, infrastructure, and ongoing educational programs. All of the proceeds from these sales go to The Hunger Project and Choice Humanitarian.

The Melt is a new grilled cheese franchise started by serial entrepreneur and creator of the Flip Cam, Jonathan Kaplan. Despite his start-up pedigree, grilled cheese is a whole new adventure for Jon. But he has stuck to the same principles that have made him successful in the past – an outlook that includes “doing good” as a key tenet of doing good business.

 

Jonathan spent the better part of 30 minutes sharing his FeelGood story, and his philanthropic philosophy. When he started Flip Cam, Jonathan realized that success was not a guarantee – but that didn’t mean he couldn’t leave something lasting behind. His company could be here today and gone tomorrow, with nothing to show for it. So Flip Cam began donating its products to local nonprofit organizations, long before the company was a success.

As part of its corporate social responsibility initiative, The Melt implemented a “Round-It-Up” campaign, which allows customers to “round-up” their purchase to the nearest dollar. Those donations drop into a fund that is matched by The Melt before being passed along to FeelGood. That money is invested directly in the 23 existing and 20 start-up university chapters around the country. By the time the donation ends up in the hands of The Hunger Project or Choice Humanitarian it is tripled by FeelGood’s volunteer network of social entrepreneurs.

 

The theme of the night was partnership – and, as it happens, a little bit of serendipity. The obvious connection between FeelGood and The Melt is the cuisine, but it’s a different commonality that first brought FeelGood to Jonathan’s attention – the strikingly similar logos. Jonathan admitted that he is frequently asked, “Did you design yours after you saw theirs, or was it the other way around?” In truth, it was neither. But it was a coincidence that put this grass-roots organization directly in front of one of Silicon Valley’s brightest entrepreneurial forces – a coincidence that will measurably improve the quality of life for a significant number of human beings. Never underestimate the power of a well-placed graphic!

We have our own various ties to FeelGood and The Melt. I joined Eastwick after a three-month stint with FeelGood and participated in my university’s chapter at the University of Vermont. When the Flip Cam took off, Cisco purchased the company and brought Jonathan on board. Cisco just recently became part of the Eastwick client base. There are family connections as well: Eastwicker Joseph Beare’s father, Kern, is one of FeelGood’s four full-time employees. And Jason Walter recently joined the Eastwick team for clean-tech consulting. His sister happens to be one of the co-founders of FeelGood, Kristin Walter. It seems all roads lead back to grilled cheese – and what a delicious destination it is.

To find out more about The Melt and FeelGood’s partnership, go here.

 

Jon Kaplan with Eastwick and FeelGood.

Jon Kaplan and FG Berkeley.

AdTech: NY 2011: A Convergence of Data Innovators

Last week I was fortunate enough to fly to New York City to attend Ad:Tech. Little did I know, the conference targeted toward digital marketers would reflect Eastwick’s dynamic roster of storage, marketing, advertising and social media clients. This convergence of markets is best represented by the Ad:Tech session titled, “I Love Data.”

 

The panel was presented by executives from Google, Ogilvy & Mather and Starcom MediaVest. It began with a discussion of tips, tools and measurement metrics. By the end, it had evolved into an unexpected junction of markets.

 

First, ReachLocal came to mind as the panelists took a look into online marketing and the importance of matching digital campaigns to offline sales. ReachLocal helps small businesses build online marketing campaigns and track their results to learn what’s working to ensure the most customers walk through the door every day. This data is imperative in making necessary adjustments to marketing plans to ensure every dollar of a campaign is working as smart as possible to get small businesses more calls, emails and conversions.

Next, one of the panelists spoke of marketing and advertising as a science. NetBase, a social media insight and analysis company at the forefront of the science of marketing, provides marketers with deep customer insight through the use of natural language processing (NLP) in the analysis of online conversations from sources like Twitter and Facebook. NLP is the secret ingredient many enterprises and CPG companies have begun to use to streamline supply chains and make marketing decisions.

The most unexpected client that came to mind during this session was storage startup Violin Memory. The startup, blazing the all-silicon data center trail, supports real-time data analytics with flash memory systems. A panelist asked the audience, “How can big data support messy decisions?” The mess he’s talking about is marketing and advertising – disciplines frequently lacking a standard in data used for measurement. With efficient data analysis optimized by enterprise storage vendors like Violin, advertisers can analyze massive data sets and improve decisions that impact buying, targeting, marketing and more.

Data drives everything. It’s the common thread running through our interests, experience and future. Data is the lifeblood of every organization because it impacts our decision making process and success.

EW Goes Global: Greetings from the Start-Up Nation!

Since I relocated to Israel and began representing Eastwick in “Silicon Wadi,” I have been keeping in touch with clients and colleagues via an assortment of technologies, including instant messaging, which was invented in Israel. I’ve noticed that nearly everything in Israel is pint sized by American standards. Everything, that is, except innovation and imagination. After all, this is where the USB flash drive and solar water heating were invented. Folks I’ve met her so far worked for Check Point and Fraud Sciences, companies that were eventually acquired by household name brands.

How did I end up here?  Well, I was happily working for Eastwick in San Francisco and  Silicon Valley, leading accounts for clients like Net Optics and also building our video and visual content practice, when an amazing opportunity presented itself. As a result, I’m here in Tel Aviv, testing the “virtual” model at a whole new level, and participating in the Silicon Valley tech world with a global perspective.  The insights I’m gaining are applicable to many of our clients’ needs and I’m excited to share them with folks back home.

Israel’s technological innovation centers in many ways resemble ours, but I’ve noticed sharp differences in process, mindset, and customs.   The best way to experience it is in person.  And while this country is petite, there’s a lot crammed into a tiny space.  According to the book Start-Up Nation, Israel has the highest density of tech start-ups in the world, despite a population of just 7.1 million people.   Israel has more companies listed on the NASDAQ than any country outside the U.S., even though it’s roughly the size of New Jersey.  And it has its own version of Silicon Valley, which includes Intel, IBM, Microsoft, HP, Cisco, and many other powerhouses.

 

Dan Senor, co-author of Start-Up Nation, told Freakanomics that, “Israel is a country of immigrants — there are over 70 nationalities represented in this tiny country… The Israeli battery-operated car grid company Better Place was founded by the son of an Iraqi immigrant. The Israeli company Koolanoo — now the third-largest social networking site in China — was founded by the child of an Iranian immigrant. The Internet music start-up FoxyTunes — which was recently sold to Yahoo for tens of millions of dollars — was founded by a young Ukrainian immigrant.”

He’s right. Everywhere I go, I find myself surrounded by people of all stripes, colors, and religions. And I keep wondering: Which of them will invent the next big thing?

Several of our clients have already discovered the upside of doing business in Israel. Robert Scoble was duly impressed during his visit. In the months to come, I’ll be investigating the high tech landscape further and reporting back.

So the next time you send an instant message, think of me here in the birthplace of IM…and drop me a line.